Delivery and Payment
Where can I receive my order?
You can receive your order at any address (home, work, etc. , mailbox is not possible).
How long does it take before I receive my order?
Orders ordered before 14.00h and paid with Ideal, Paypal, debit or credit card will be shipped the same day. For other payment methods it may take a few days longer. These orders will be sent after receiving the payment. This can take 1 to 5 working days. LUXEMBOURG - NETHERLANDS: 2-3 days after payment REST EUROPE: 3-5 days after payment
Possible for delivery in the weekend?
We will send generally with the courier service of DPD and this only on weekdays.
What are the shipping costs?
The shipping cost per country:
* NETHERLANDS & LUXEMBOURG = € 8,00
* REST OF EUROPE click here, if your country is not displayed don't hesitate to send us a mail at firstname.lastname@example.org with request of shipping country so we can make a competive offer.
How do I know my order is shipped?
Once your package will be sent with GLS you receive an email confirmation from our courier service with the exact delivery date.
I have given the wrong address.
Please check your address when completing the data on the checkout page! If you see in our confirmation email a wrong delivery address, please contact us immiadiatly by mail. email@example.com Caution ! Once you had already received an email with the confirmation of shipping it is too late to correct the address and we will have to wait until your order comes back . We will contact you if the package is returned to us and make a new appointment to send it again.
How can I pay?
With Jeune Premier we have the following payment methods: Banktransfer, Visa, Mastercard, Maestro,Paypal and IDEAL.
What if my online payment fails?
Sometimes it happens that your online payment fails or you didn't have your card on hand. Don't worry, you can still do your payment by banktransfer. These are our bankdetails: IBAN - BE 53 3631 1493 6653 Remember: when you pay don't forget to mention your name and order number.
How long does a bank transfer?
Transfers can take between 1 and 5 days to be on our account.
Can I pay later?
No. Unfortunately we don't have this possibility. You can online pay with creditcard (Maestro, Visa), banktransfer, Ideal and paypall.
Can I receive an invoice on behalf of my company ?
Yes. Check under your personal data, select " Request Invoice" and fill in all the requested information
Is it safe to pay on the website of Jeune Premier?
Yes, for secure online payment we work together with the International company Ogone. As a market leader in online payment solutions for e -commerce Ogone guarantees you a 100 % safe handling. The transaction is made via a secure site with different firewalls between Ogone and the buyer. Neither we nor any third parties get your card number or other information to see. Ogone verify the validity of your card, card number and access rights of your credit card and give message to us if everything is in order and the payment will be made. So your order will be confirmed and immediately proceeded to dispatch.